Services

Key ICT functions across the Public Service will be centralized and placed under the responsibility of the ICTU, while other front-line functions will remain decentralized and specific ministerial ICT projects will be implemented by the respective Ministries/Departments.

The ICTU will be responsible for coordinating policy and service oriented activities as follows:

  1. Strategy: To develop a policy for the use of ICTs within Government and to provide a framework for policy implementation; programme planning, management and implementation. This will be done in support the Government's objectives for public service delivery and administrative efficiency, in the context of Public Sector Reform.
  2. Process Analysis and Process Reengineering for key Public Sector operations that are or can be ICT-enabled and have the potential to add value and directly impact on the level of citizen and business satisfaction with public sector services.
  3. Innovation: providing high-level advice to Government bodies on innovative opportunities arising from ICTs so as to improve efficiency and to enhance competitiveness in the global information society and knowledge economy.
  4. ICT Finance: monitoring technical aspects of major ICT projects in Government and advising on major public sector ICT investment decisions.
  5. ICT Human Resources: promote and advance the ICT Profession in Government and leading its professional development.
  6. Special Projects: undertaking continuous assessment through policy and strategy studies as necessary to support the Government of Dominica in the advancement of the e-Government and e-Governance.
  7. Research: identifying and communicating key technology trends, opportunities, threats and risks for Government and for the furtherance of ICT for economic and social development, including appropriateness of existing ICT related legislation.
  8. Supplier Management: in partnership with the Ministry of Finance, managing the top-level relationship with strategic suppliers to Government and conducting supplier analysis.
  9. Feasibility Studies: conducting operational, technical and financial feasibility of proposed ICT programme and projects, including Systems Analysis and Design;
  10. Software: selection, customization and writing software applications, with special emphasis on developing and using open source software;
  11. System Architecture: providing policy, design, standards, governance, advice and guidance for ICT in Government; commissioning Government-wide infrastructure and services; and addressing issues of systems integration across the Public Service and Quasi-governmental agencies and statutory bodies;
  12. Network Infrastructure: Upgrade and rationalize the use of Local Area and Wide Area Networks, including: coordination and optimization of the island-wide networks; implement and monitor standards for the secure transmission and storage of data; and the configuration of wide area and local area networks (WANs & LANs) for the GoCD: segmentation/partitioning issues, network administration & support; rationalize the assignment of IP addresses;
  13. Security: overseeing Government ICT security policy, standards, monitoring and assurance, and contingency planning for critical national infrastructure;
  14. Technical Support for hardware, software and networks across the Public Service;
  15. Web Services: manage the Government of Dominica Portal, develop and manage an Intranet/Extranet and web based email; manage policies on Web hosting and integration of public sector web sites, including quasi-governmental agencies and the facilitation of government online services: Government to Government (G2G), Government to Employee (G2E), Government to Business (G2B) and Government to Citizen (G2C).
  16. Data, Information and Knowledge Management: Develop and implement policies and procedures (Implementation of ISO Standard 15489-1 and 15489-2 on "Information & Documentation - Records Management")
  17. Databases/Software Applications: undertaking Systems auditing of key databases and systems; Design & assist in building and upgrading databases/systems to support the data and information requirements of Agencies; and the implementation of standards & policies for: Data storage and information sharing; Data Integrity; Disaster Recovery; and Data Warehousing & Archiving.
  18. e-Government Steering Committee: Provide administrative, advisory and technical support services to the e-Government Steering Committee.

Decentralised functions which will remain the responsibility of the various ministries/departments, with support from the ICTU include:

  • Specific software applications (e.g. SIGTAS, ASYCUDA++): training, systems administration, database administration & support;
  • Content Management - online and data and information management offline;
  • First line response for hardware, software & network (Local Area Network) support;
  • Project implementation of Ministry/Department specific applications.

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