The Information and Communication Technology Unit (ICTU) of the Establishment, Personnel and Training Department (EPTD) announced the launch of a web application dubbed "Connect2Government" on Friday, April 20, 2012.
Connect2Government can be described as a web based help desk system developed by the ICTU which will allow an Operator to query clients’ questions/inquiries using a Frequently Asked Questions (FAQs) Database. The system offers two special features: a database of over hundred questions on government services and an administrator search engine.
In order to ensure the effective use of this new application, the EPTD has reorganized the PBX Operator services into a Customer Call Centre which is expected to enhance the delivery of services provided to the general public. Members of the general public and also international callers can access this new service by dialling 266 3000.
It is believed that this new application will offer quick and easy access to essential information on government services. This initiative forms part of the Department’s ongoing effort to enhance the quality and availability of information to members of the general public.
The Information and Communications Technology Unit (ICTU) is the central coordinating and executing agency established by the Government of the Commonwealth of Dominica (GoCD) to coordinate the planning, implementation and monitoring of eGovernment and the use of Information Communication Technologies (ICT) within the public sector.
For more information contact:
Information and Communitcation Technology (ICT) Unit
1st Floor, General Post Office Building
Dame Mary Eugenia Charles Boulevard
Tel: 266 5241
Fax: 448 0005